High Performance Coaching

Why coach?

Coaching at work is a conversation, a way of relating aimed at encouraging staff to enhance their performance. It revolves around a collaborative relationship between a staff member and a manager/supervisor. The role of the manager/supervisor as coach is not limited to corrective or remedial coaching for performance deficits. The manager/supervisor’s role also involves guiding, encouraging and enhancing the top performers as well as career coaching.

Coaching may include:

  • Learning arrangements requiring immediate interaction and feedback
  • On-the-job instruction and 'buddy' system
  • Relationships targeting enhanced performance
  • Short-term learning arrangements
  • Working on a one-to-one basis

The benefits may include:

  • Commitment to training, learning and development is increased
  • Transfer of training into the workplace is enhanced
  • Retention of staff is enhanced because individual staff members feel ownership and investment in the department’s success
  • Self-awareness is increased, and interpersonal skills are valued and developed
  • Workplace communication is improved, and a friendlier, more trusting environment is created
  • Staff members become more self-directed, less dependent and more accountable
  • New skills and competencies are learned and practised, and ongoing feedback is available to support new behaviours – this results in better skilled, more productive staff members
  • Cooperation is increased, there is less competition and shared work objectives are accomplished
  • Staff conflict is reduced which results in more attention to work issues
  • Staff are more motivated and enthusiastic and generate improved customer relations
  • An International Coaching Federation survey of 4,000 companies found the benefits of coaching are:
  • Improved individual performance
  • Improved client service
  • Development of people for the next level
  • Management/staff relationship improvement
  • Improved retention
  • Better communication.

As well as offering a coaching service to improve the transfer of learning following structured learning., 3CM also offers training to build coaching skills. Contact us for more information.