Business EQ

IQ + EQ + AQ = high performance culture

"Anyone can become angry - that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way - that is not easy."

In this quote, the philosopher Aristotle perfectly sums up a concept that has become a hot topic in psychology, education, and business – emotional intelligence.

Emotionally intelligent people engage in a number of habits and behaviours that contribute to their ability to manage their own emotions and understand the feelings of others. Do you know anyone who is keenly attuned to his or her own feelings, capable expressing emotions in an appropriate way, as well as empathetic and understanding of how others are feeling? That person is probably a very emotionally intelligent individual.

What is business emotional intelligence?

Business emotional intelligence (EQ) refers to the ability to perceive, control and evaluate emotions in the workplace. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it is an inborn characteristic.

Emotional intelligence involves four major skills:
  1. The ability to PERCEIVE emotions
  2. The ability to REASON with emotions
  3. The ability to UNDERSTAND emotions
  4. The ability to MANAGE emotions

Business Emotional Intelligence (EQ) is the single greatest contributor to personal excellence and leadership.  Business Emotional Intelligence is twice as important as intellect and expertise in terms of performance.  In leadership positions, EQ is more than fives times as important. 

How does emotional intelligence impact performance and business results?

  • Daniel Goleman studied core competencies at 500 organisations and found that up to 85% of leadership success is attributable to Emotional Intelligence.
  • In a study of 4000 leaders and their direct reports, the style of leadership is the biggest driver of climate - impacting 70%.  Organisational climate affects 20-30% of business results.
  • Research shows the critical factor for sustained achievement is not only a function of ability or talent but 80% of achievement is dependent on Emotional Intelligence.
  • In a consulting firm, people who scored high on EQ competencies delivered 139% more than others.
  • The more a leader demonstrates emotionally intelligent workplace behaviour to their staff, the more their staff will perform above and beyond what is expected of them.
Emotional intelligence describes the ability to understand one's own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

Since 1990, Peter Salovey and John D. Mayer have been the leading researchers on emotional intelligence. In their influential article "Emotional Intelligence," they defined emotional intelligence as, "the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions" (1990).

For the last 15 years the EBW Emotional Intelligence Model for Business and psychometric system has been used globally for:

  • Recruiting & selecting the right person for the role
  • Breeding a culture of sustainable success
  • Improving mental toughness by understanding individuals motivation to succeed
  • Developing self insight and personal responsibility for performance
  • Assessing and maximising a team's potential
  • Understanding organisational capability and resistance to change

3CM is pleased to announce the introduction of the EBW Emotional Intelligence Business Model and psychometric system to build a successful, positive and motivated workforce is now available for your organisation.

Next move...is yours

Contact 3CM today or call George Sawiris to discuss how the Business EQ Psychometric System can assist you and/or your managers to become the Leader and Manager you, them and their people need them to be.

...call us on 1300 159 000 or click here to email