We think it is fair to say that organisations today need Business Emotional Intelligence more than ever. Flatter structures require more self management, changing job roles requires greater adaptability, more competition demands more creativity, more pressure requires more emotional resilience and globalisation means more team work and more diverse customers, which require more understanding and better relationship management.
Up until recently the main approaches to understanding and
developing human behaviour and performance have been personality questionnaires. But after feedback there can be a feeling of, “I am an Introvert. So what?“
The much more important question is ‘How can I be more effective?’