Certificate IV in Frontline Management

FRONTLINE MANAGEMENT

Course Overview

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Job Roles

• Coordinator

• Leading Hand

• Supervisor

• Team Leader.

3CM clusters the units of competency, delivering learning options in the areas of:

• Management (4 units)
• Risk and Safety (2 units)
• Workplace Effectiveness (3 units)
• Customer Service (3 units)
• Marketing (1 unit)
• Innovation (1 unit0
• Interpersonal Communications (1 unit)
• Information Management (1 unit)
• Business Writing (1 unit)
• Research (1 unit)

Learning Outcomes

• Implement and evaluate the effectiveness of operational plans
• Manage strategy into action
• Develop and implement self-management skills
• Plan and complete personal work schedule
• Manage own work performance and professional development
• Identify and use key communications skills
• Positively and appropriately influence individuals and teams
• Take a lead role in team development and promoting innovation and improvement
• Participate in, and facilitate, work teams
• Plan and allocate work
• Manage and assess performance
• Providing feedback and managing the follow-up
• Promote performance management system
• Facilitate and promote learning
• Establish and maintain procedures for identifying hazards, and assessing and controlling risks
• Identify, analyse and evaluate risk, and select appropriate treatments
• Plan, monitor and review risk
• Collect, analyse and report OHS information
• Manage and review use of information systems
• Implement continuous improvement systems and processes
• Monitor, review and adjust performance strategies and consolidate opportunities for further improvement.

Pre requisites

There are no entry requiremnts for the Certifcate IV in Frontline Management qualification.

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

BSB31207 Certificate III Frontline Management or other relevant qualification/s
OR

with vocational experience in a supervisory role but no formal qualification.

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification

After achieving this qualification candidates may undertake:

the BSB51107 Diploma of Management.

Requirements to Receive the Qualification

The Certificate IV in Frontline Management qualification requires participants to successfully complete 4 core units plus 6 elective units.

By successfully completing the face-to-face workshops and assessment requirements of the Certificate IV in Frontline Managment (FLM) Programme, or apply for Recognition of Prior Learning (RPL). Participants can achieve the nationally recognised qualification with either or combination of both approachs.  RPL is a process that enables those who are interested in gaining the qualification to be granted exemption from some or all of the training programmes.

This Programme Will Benefit

1. Existing frontline managers, supervisors, team leaders, or specialist personnel who perform a team or business unit leadership role within their area of expertise.
2. Line managers.
3. Newly appointed supervisors.
4. Workers aspiring to become supervisors, especially those whose learning style is best met through ‘hands-on’ learning.

Learning Strategy

Students will take part in a highly interactive project forum, with group discussion and collaborative research for maximum impact and learning. The DiSC behavioural profiling is used in relation to strengths and challenges. This is followed up with 4 half day project forums for students to work on their projects and receive feedback from an Assessor. Projects are linked to the organisation’s strategic themes and core values, making them applied to real situations, rather than theory and textbook.

Learning Methodologies

• DiSC® Psychometric Assessment
• Facilitated sessions
• Case studies
• Guided discussion
• Syndicate work
• 1:1 coaching model focuses on individual needs and learning styles
• 3CM’s coaching can increase transference of learning from 20% to 88%

Your Guarantee of Quality

Since 1990, 3CM have met stringent AQTF requirements; programmes are covered by a 100% satisfaction guarantee. If we fail to meet your expectations, contact us and we will negotiate corrective action, which may include complimentary attendance on a 3CM open learning programme.