Certificate IV in Leadership & Management

FRONTLINE MANAGEMENT DEVELOPMENT [Currently this progamme is unavailable]

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

At this level Frontline Managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

This Course Will Benefit

  1. Existing frontline managers, supervisors, team leaders, or specialist personnel who perform a team or business unit leadership role within their area of expertise.
  2. Junior line managers.
  3. Newly appointed supervisors.
  4. Workers aspiring to become supervisors, especially those whose learning style is best met through ‘hands-on’ learning.

Job Roles

  • Coordinator
  • Leading Hand
  • Supervisor
  • Team Leader
  • Programme Officer

Learning Outcomes

  • Implement and evaluate the effectiveness of operational plans
  • Manage strategy into action
  • Develop and implement self-management skills
  • Plan and complete personal work schedule
  • Manage own work performance and professional development
  • Identify and use key communications skills
  • Positively and appropriately influence individuals and teams
  • Take a lead role in team development and promoting innovation and improvement
  • Participate in, and facilitate, work teams
  • Plan and allocate work
  • Manage and assess performance
  • Providing feedback and managing the follow-up
  • Promote performance management system
  • Facilitate and promote learning
  • Establish and maintain procedures for identifying hazards, and assessing and controlling risks
  • Identify, analyse and evaluate risk, and select appropriate treatments
  • Plan, monitor and review risk
  • Collect, analyse and report OHS information
  • Manage and review use of information systems
  • Implement continuous improvement systems and processes
  • Monitor, review and adjust performance strategies and consolidate opportunities for further improvement.
3CM's Certificate IV in Frontline Management BSB40812
3CM Course Name Clustered Units of Competency Duration Coaching

LEADERSHIP & HIGH PERFORMANCE TEAMS

  • BSBMGT401A Show leadership in the workplace
  • BSBWOR404B Develop work priorities
  • BSBLED401A Develop teams and individuals
3 Days Group and/or Individual Options

HIGH IMPACT PRESENTATIONS

  • BSBCMM401A Make a presentation
2 Days Group and/or Individual Options

CONTRIBUTE TO RISK & SAFETY MANAGEMENT

  • BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements
  • BSBRSK401A Identify risk and risk management processes
2 Days Group and/or Individual Options

IMPLEMENTING OPERATIONAL PLANS & CONTINUOUS IMPROVEMENT

  • Implement operational plan
  • Implement continuous improvement
2 Days Group and/or Individual Options

DEVELOPING PEOPLE & TEAMS

  • BSBWOR401A Establish effective workplace relationships
  • BSBWOR402A Promote team effectiveness
2 Days Group and/or Individual Options

Optional elective units for consideration
Field Units of Competency Duration

Customer Service

  • BSBCUS401B Coordinate implementation of customer service strategies
  • BSBCUS402B Address customer needs
  • BSBCUS403B Implement customer service standards
1 Day per unit

Relationship Management

  • BSBREL401A Establish networks
  • BSBREL402A Build client relationships and business networks
1 Day per unit

Learning Approach...its a process not an event

the power of ONE - to - ONE...the power of options

A variety of learning approaches are used to reflect the diversity of participants and linked to our consultants subject matter expertise for the most engaging methodology to the adult learning principles.

3CM's Experiential Learning Cycle

3CM utilised Kolb's experiential learning style theory to develop its own model and is typically represented by a five stage learning cycle in which the learner 'touches all the bases':

Experiencing Publishing Processing Generalising Applying
Learning from a 'doing' a relevant and engaging activity Learning from sharing reactions and observations with other participants Learning from examining that activity critically and discussing patterns, dynamics with other participants Learning from useful insight that could be used outside the activity setting Learning by applying the insights to work by determining how it could be used in actual situations.

Course Assessments

It is important to note that 3CM adopts a number of assessments instruments that are designed to best suit your course and the knowledge and skills that is required to be demonstrated by each participant. All assessments are identified clearly in our Student's Course Handbook which are provided to students upon enrolment. The Learner Guides provides details on the timing and style of assessment. It is important to note that participants need to demonstrate competency through each of the prescribed assessment items throughout your time enrolled in the course. In general the following assessment items apply for this course.

  • Self Evaluation
  • Third Party Validation Reports
  • Work-based Projects (linked to business imperatives)
  • Practical Demonstrations and/or Observations
  • Knowledge Evaluation Questions
  • Case Studies and Scenarios
  • Workplace Documents
  • Check points

Pre requisites

There are no entry requirements for the Certificate IV in Frontline Management qualification.

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

BSB31207 Certificate III Frontline Management or other relevant qualification/s
OR

with vocational experience in a supervisory role but no formal qualification.

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification

After achieving this qualification candidates may undertake:

the BSB51107 Diploma of Management.

Requirements to Receive this National Qualification

The Certificate IV in Frontline Management qualification requires participants to successfully complete 4 core units plus 6 elective units.

By successfully completing the face-to-face workshops and assessment requirements of the Certificate IV in Frontline Management (FLM) Programme, or apply for Recognition of Prior Learning (RPL). Participants can achieve the nationally recognised qualification with either or combination of both approaches.  RPL is a process that enables those who are interested in gaining the qualification to be granted exemption from some or all of the training programmes.

How do I get started?

For more information about how 3CM canl help you with THE BIG SHIFT or to discuss how we can help you or the people you depend on.

Its your move...

 CLick here to Contact Us today or phone 1300 159 000

Learning Strategy

Transference of LearningDeveloping a High Performance Culture

Our courses are highly participative workshops and project forums in the true sense.  You'll have an opportunity to explore issues and practice skills during individual and group activities (Action Learning).  We believe that the most beneficial elements of our workshops are your opportunities to perform the new skills and receive feedback (not only from the facilitator, but from your peers as well).

We use “Action learning”, as a process in which groups of learners collaborate to solve actual workplace problems. In this way, organisations benefit from gaining solutions to critical challenges and participants benefit by learning from their experiences.

We follow a quick pace in our workshops so expect a high-content, high-involvement, high-energy programme.  We'll use checklists, handouts, questionnaires, learning guides, worksheets and workbooks, and samples of templates to provide you with tangible guidance in developing new skills.  Numerous tips and techniques are contained in the course materials and reinforced during exercises.  The focus and efficiency you gain from the workshop will reduce your extra workload.

To summarise – our approach is to do it rather than talk about it.

Learning Methodologies

Assessment Centre - Diagnostics Tools

  • DiSC® Psychometric Behavioural Assessments
  • EBW Business EQ Assessments
  • P8 Organisation Culture Assessments
  • TIA Trust Inside Teams Assessments
  • The 5 Behaviours of Cohesive Team Assessment
  • Competency Based Assessments
  • Learning Style Assessment

Learning Delivery

  • Facilitated sessions by high callibre practitioners
  • Case studies that are relevant, practical and applied
  • Guided discussion, rather then theory and textbook
  • Syndicate work, collaborative and applicable to real workplace situations
  • Workplace projects linked to strategic and operational imperatives

Support for Blended Learning

  • Learning Resources (including high quality 3CM designed templates and handouts)
  • Learner Workbooks and Worksheets
  • eLearning (flexible and blended approach)
  • Webinars
  • Coaching (3CM’s coaching can increase transference of learning from 20% to 88%)
  • Formative and summative assessments

Your Guarantee of Quality

Since 1991, 3CM have met stringent AQTF requirements; programmes are covered by a 100% satisfaction guarantee. If we fail to meet your expectations, contact us and we will negotiate corrective action.

Duration

Flexible

eLearning available

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Units of Competency

  • []: Show leadership in the workplace (Core)
  • []: Promote team effectiveness (Core)
  • []: Develop work priorities
  • []: Support performance management process
  • []: Develop teams and indivduals
  • []: Implement and monitor WHS policies, procedures and programs to meet legislative requirements (Core)
  • []: Identify risk and apply risk management processes
  • []: Implement continuous improvement
  • []: Implement operational plan (Core)
  • []: Make a presentation

Customised InCompany Learning

We can customise individual workshops, a combination of workshops, or one of our certification programs to give you a relevant and applied methodology. Tailored or fully customised to meet your specific workforce development needs.

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George and his staff are exceptionally skilled in their ability to customise the program to suit our needs, their high attention to detail, and their willingness to coach and instruct our staff on an individual level according to the individual's ability

Murray Berros Mrs. Macs

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