THE NEW SUPERVISOR
People already have the knowledge and skill to perform in their area of expertise. That’s probably why they got promoted in the first place. But being a supervisor demands a new type of skill.
That’s exactly why we designed this course: to provide new or potential supervisors with practical tips, techniques and solutions needed for success without incurring the hard knocks that come with trial and error or are ‘thrown to the wolves’.
This two-day course identifies the relationships between worker and supervisor. It also shows the key ingredients of motivation, effective teams and how to efficiently galvanise the tasks, teams and individuals to achieve planned objectives. The programme is also beneficial for others without formal supervisory training or who are aspiring to the next level of a nationally recognised training or fulfils acting role.
Workshop objectives
At the end of the workshop, participants should be able to:
- Identify and describe the role of a supervisor and leader
- Identify and use key communications skills
- Implement self-management skills
- Solve problems, conflicts and make decisions
- Create and build a champion team environment
- Design & develop a personal ‘Action Plan’
Workshop topics
- How to make that leap from worker to supervisor
- How to keep yourself in balance and under control
- How to get workers tuned in and turned on
- How to make things happen through effective delegation
- How to carry out essential supervisory roles and functions
- How to deliver crystal clear communication
- Why leadership is an essential ingredient
- How to manage poor performance
- How to handle conflict and crisis
- How to solve problems and make decisions
Benefits of the workshop include:
- Learn how to better understand & predict worker behavior
- Identify & develop your leadership style
- Building teamwork & co-operation
- Boosting staff enthusiasm & commitment
- Reduce absenteeism, tardiness & turnover
- Gain vital techniques for increasing team productivity
- Skills to manage your valuable time effectively
- Dealing with difficult, angry and emotional workplace
Learning Strategy
Students will take part in a highly interactive project forum, with group discussion and collaborative research for maximum impact and learning. The DiSC behavioural profiling is used in relation to strengths and challenges. This is followed up with 4 half day project forums for students to work on their projects and receive feedback from an Assessor. Projects are linked to the organisation’s strategic themes and core values, making them applied to real situations, rather than theory and textbook.
Learning Methodologies
- DiSC® Psychometric Assessment
- Facilitated sessions
- Case studies
- Guided discussion
- Syndicate work
- 1:1 coaching model focuses on individual needs and learning styles
- 3CM’s coaching can increase transference of learning from 20% to 88%
Your Guarantee of Quality
Since 1990, 3CM have met stringent AQTF requirements; programmes are covered by a 100% satisfaction guarantee. If we fail to meet your expectations, contact us and we will negotiate corrective action, which may include complimentary attendance on a 3CM open learning programme.
