THE NEW MANAGER
Course Overview
The increased pace of life in the workplace and home is placing mounting pressure on New Managers. To thrive in this environment, it is important to recognise two important issues:
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What is the real priority in your work life that requires altering your attitudes and thinking patterns?
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What is the key component in your effective performance management skill set?
This practical and applied programme aims to equip participants with the skills and knowledge necessary to face choosing and setting priorities head-on, set realistic goals and targets, organise work activities and achieve work life balance whilst meeting agreed goals and expectations.
To this end, managing the performance of others is an ongoing cycle of planning with people what they are doing, what they are to achieve, helping them with their day-to-day activities, reviewing their performance and collaboratively helping them to meet required outcomes as well as ensuring they develop their skills and knowledge.
The key component in effective performance management is communication. Communication between all levels of responsibilities is required for people to identify how their role fits into the organisation’s direction and business imperatives. Using the case study of Southwest airlines plus others, this program challenges participants to make managing performance beneficial to both employer and employee.
Note: This program does not cover creating performance review processes or systems.
Who Will Benefit from this Course
People who have responsibility to manage the performance of the people who report to them directly and those who are part of the leadership team, including frontline managers, supervisorsf and team leaders responsible for leading teams through to business unit and divisional managers.
Learning Outcomes
- Plan and meet work goals
- Manage work priorities and performance
- Manage professional development
- Identify good performance of individuals and teams
- Address the performance related issues of individuals
- Build and support commitment within the team.
Learning Topics
- Managing self, others and tasks
- Goal setting
- Create a priority setting process
- Identify your professional development needs
- Performance management approaches
- Providing feedback to team members
- Monitor and review individual performance
- Identify performance standards and indications of success
- Manage under-performance of individuals.
Nationally Recognised Course
Yes, this course can be linked to Diploma of Management
Requirements to Receive the Qualification
By successfully completing the face-to-face workshop and assessment requirements of the units of competence from the Diploma of Management Programme, or apply for Recognition of Prior Learning (RPL). Participants can achieve the nationally recognised qualification with either or combination of both approachs. RPL is a process that enables those who are interested in gaining the qualification to be granted exemption from some or all of the training programmes.
Learning Strategy
Students will take part in a highly interactive project forum, with group discussion and collaborative research for maximum impact and learning. The DiSC behavioural profiling is used in relation to strengths and challenges. This is followed up with 4 half day project forums for students to work on their projects and receive feedback from an Assessor. Projects are linked to the organisation’s strategic themes and core values, making them applied to real situations, rather than theory and textbook.
Learning Methodologies
- DiSC® Psychometric Assessment
- Facilitated sessions
- Case studies
- Guided discussion
- Syndicate work
- 1:1 coaching model focuses on individual needs and learning styles
- 3CM’s coaching can increase transference of learning from 20% to 88%
Your Guarantee of Quality
Since 1990, 3CM have met stringent AQTF requirements; programmes are covered by a 100% satisfaction guarantee. If we fail to meet your expectations, contact us and we will negotiate corrective action, which may include complimentary attendance on a 3CM open learning programme.
