STAGE 1. MANAGERS FIRST 100 DAYS - for the newly appointed Managers at every level
This course is for newly appointed supervisors who have on-the-job know how but may lack experience in leading, coaching and motivating their new team. 3CM's 'Managers First 100 Days" supervisor training will fast-track participants understanding and ability to lead, direct and manage, becoming a valuable asset to the organisation.
It happens in many businesses across the World and may sound familiar; newly promoted supervisors and managers are expected to “sink or swim” to validate their appointment.
They will have a wealth of knowledge in their area of expertise, but may grapple to extract high performance from a relatively unknown or too familiar, and sometimes hostile, team. Some are being asked to make the switch from 'team member' to 'team manager' which is a monumental change often overlooked.
This results in many new managers feeling out of their depth and may be reduced to resorting to exerting their authority as the only way to make their team achieve objectives. It does not have to be this way.
In order to create momentum during the critical first 100 days following the appointment, we recommend new supervisors to participate on our specialised supervisor course. The course is equally as valuable for supervisros who may have been in the role for a while but have not had an opportunity to build their supervisory skills.
Learning Outcomes
- Gain confidence capability as a manager
- Build credibility by securing early wins
- Achieve strategic, operational, systems & skills alignment with the team
- Motivate and renew the inherited team
- Delegate low level tasks and improve time management and effectiveness
- Become a coach to develop rather than just administer people's performance
- How to have those tough 'Crucial Conversations' with team members about performance
- How to hold ongoing performance reviews as well as annual reviews
- How to set goals, forecast, plan activity, and manage team members' time more effectively
- How to coach, motivate, monitor, reward and reprimand older or more experienced people
- How to recruit and retain the right people
- Ultimately how to transition from 'doer' to ‘manager’
The 3CM ACTCA Process
Following the proven and highly effective ACTCA process we 3CM will assist you to get your people on track, through
Phase 1 Assessment [Diagnostic]: Assess your Managers capability through a selection of either face to face Interviews; on the job observations; psychometric testing
Phase 2 Consulting: Consult back to your management team with our recommendations as to what needs to be done and a Workplace Development Project Plan (At this stage you can decide if you wish to proceed with 3CM or ‘fix it yourself’)
Phase 3 Training: Facilitation of training workshops directly tailored and aligned to your business, market and what your people need to be doing better or differently. Note: These workshops are NOT off the shelf, by the book, generic training ‘courses’
Phase 4 Coaching: On the Job follow up and coaching is critical to ensure that training content is implemented and reinforced in the field and not left in the ‘classroom’ The Coaching phase cements the transition from ‘theoretical’ to ‘practical’ application of the newly acquired behaviours, knowledge and skills, and importantly secures your ROI
Phase 5 Assessment [Summative]: Re-assess your Managers level of capability through a selection of either face-to-face Interview; on the job observations or demonstration; psychometric testing; third party validations; competency based; work place project.
Upon completion, participants may continue onto stage two of the programme which further develops leadership qualities: Leadership Effectiveness Training
Learning Strategy
Students will take part in a highly interactive project forum, with group discussion and collaborative research for maximum impact and learning. The DiSC behavioural profiling is used in relation to strengths and challenges. This is followed up with 4 half day project forums for students to work on their projects and receive feedback from an Assessor. Projects are linked to the organisation’s strategic themes and core values, making them applied to real situations, rather than theory and textbook.
Learning Methodologies
- DiSC® Psychometric Assessment
- Facilitated sessions
- Case studies
- Guided discussion
- Syndicate work
- 1:1 coaching model focuses on individual needs and learning styles
- 3CM’s coaching can increase transference of learning from 20% to 88%
Your Guarantee of Quality
Since 1990, 3CM have met stringent AQTF requirements; programmes are covered by a 100% satisfaction guarantee. If we fail to meet your expectations, contact us and we will negotiate corrective action, which may include complimentary attendance on a 3CM open learning programme.
