Diploma of Leadership and Management


  • 70-20-10 Blended Learning

  • 12 Days of face-to-face experiential learning

  • 12 Individual coaching sessions, to tranfer the learning to the workplace

  • Real life on-the-job experiences

  • Learning support throughout the growth programme

  • Typically 12 to 24 months learning journey

  • Leading to a Diploma of Leadership and Management


The Diploma qualifies individuals who apply integrated technical and theoretical concepts in a broad range of contexts to undertake advanced skilled or paraprofessional work as a pathway for further learning.


This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.

Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements.

They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.

Participants will be required to successfully complete twelve units to gain their Diploma of Leadership and Management.

Like Certificate IV in Leadership and Management, but at a higher level of learning, 3CM's Diploma of Leadership and Management offers flexibility in contextualising the units of competency to meet your business imperatives. 

This course will benefit

Individuals with considerable workplace experience and ideally at least two years leadership and management responsibility experience.

Managers (line, department) and Supervisors with responsibilities in operational planning and performance, as well as the communication of information and/or financial accountability.

3CM Premium Learning Support

As a Premium Programme the learning is supported throughout the duration with...
  • Pre workshop learning begins two weeks prior to start date with access to the eLearning Management System throughout the programme.
  • 12 full days of experiential learning workshops to develop by applying the five stage learning cycle and monitor progress.
  • It continues with additional support to monitor progress with twelve by 1-2 hour webinars or individual and/or group coaching throughout the programme.

Learning structure

3CM offer bespoke learning structures to meet your individual organisatonal needs.  The following is an indicative Diploma of Leadership and Management BSB51918 with a 4 Programme learning structure.

Key Course Functionality Workshop Duration Management Coaching


  • The use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace 
  • Applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships considering the organisation's values, goals and cultural diversity
  • To present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and others. To use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.
 3 Days Group or Individual Options


  • Develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans
  • Lead teams in the workplace and to actively engage with the management
  • Manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.
 3 Days Group or Individual Options


  • Lead and manage continuous improvement systems and processes. Emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements
  • Determine strategic change requirements and opportunities; and to develop, implement and evaluate change management strategies
  • Demonstrate senior leadership behaviour and personal and professional competence. Business ethics are also addressed in this unit.
 3 Days Group or Individual Options


  • Manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting
  • Establish, maintain and evaluate the organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area, per WHS legislative requirements. It takes a systems approach and addresses compliance with relevant legislative requirements
  • Be clear and solely responsible for the management and leadership of a complex project, either as an employee of an organisation or as an external consultant.
 3 Days Group or Individual Options

Learning approach...its a process not an event

the power of ONE - to - ONE...the power of options

A variety of learning approaches are used to reflect the diversity of participants and linked to our consultants subject matter expertise for the most engaging methodology to the adult learning principles.

Experiential learning cycle

3CM utilised Kolb's experiential learning style theory to develop its own model and is typically represented by a five stage learning cycle in which the learner 'touches all the bases':

Experiencing Publishing Processing Generalising Applying
Learning from a 'doing' a relevant and engaging activity Learning from sharing reactions and observations with other participants Learning from examining that activity critically and discussing patterns, dynamics with other participants Learning from useful insight that could be used outside the activity setting Learning by applying the insights to work by determining how it could be used in actual situations.

Course assessments

It is important to note that 3CM adopts a number of assessments instruments that are designed to best suit your course and the knowledge and skills that is required to be demonstrated by each participant. All assessments are identified clearly in our Client Handbook Q&A which are provided to students upon enrolment. The Course Outline provides details on the timing and style of assessment. It is important to note that participants need to demonstrate competency through each of the prescribed assessment items throughout your time enrolled in the course. In general the following assessment items apply for this course.

  • Self Evaluation
  • Third Party Validation Reports
  • Work-based Projects (linked to business imperatives)
  • Practical Demonstrations and/or Observations
  • Knowledge Evaluation Questions
  • Case Studies and Scenarios
  • Workplace Documents
  • Evaluation Guide

Requirements to receive this national qualification

  • By successfully completing the face-to-face workshop and assessment requirements of the units of competence from the Diploma of Leadership and Management, or
  • Apply for Recognition of Prior Learning (RPL). Participants can achieve the nationally recognised qualification, or
  • With either or combination of both approaches.

Important Note: It is anticipated that students enrolling in the Diploma of Leadership and Management will have responsibility for the management and leadership of people that report directly to them.

Recognition of Prior Learning (RPL)

RPL is a process that enables those who are interested in gaining the qualification to be granted exemption from some or all of the training programmes.

Pathways to a higher degree

The 3CM Diploma of Leadership and Management provides possible unit credit into a University Bachelor of Business.

Government funding

Sources of Government Funding
Government Funding Opportunities
Your organisation may qualify for a variety of Federal or State Funding opportunties and incentives which in some cases, can mean that the training can be cash flow neutral, or positive when looked at holistically.  (Please note conditions and eligibility criteria apply to all Government Funding)

Unique Student Identifier

Unique Student Identifier (USI)
Unique Student Identifier (USI)

Mandatory from 1 January 2015, all students undertaking any Nationally Recognised Training in Australia will need to have a Unique Student Identifier (USI). Once you obtained your USI, you can use it throughout your life, to keep a centralized online record of all your Nationally Recognised Training. Whether you’re studying at a public or a private training organisation, completing a certificate, diploma or even an advanced diploma course, apprenticeships or skill set course…you’ll need a USI.

3CM is legally bound not to issue qualifications or statements of attainment till you obtain the USI and in turn verified by us.

It's easy...follow this link to 6 simple steps

3CM Policies

3CM Policies & Procedures
Policy Overview


This policy describes 3CM's practices for managing the personal information we hold about our customers, potential customers and others.  Click her for Policy.

Complaints & Grievances

This policy applies to all complainants including current, prospective and existing students; client organisations, industry representatives, employers, all 3CM staff and contractors, and any other stakeholders. Click here for Policy

Assessment, Moderation & Appeal

This policy ensures students’ progress and achievement against defined outcomes are assessed by trainers who collect, judge and record evidence of such progress and achievement. Click here for Policy

Trading Terms & Conditions

This details 3CM's standard Trading Terms & Conditions for General, Recognition of Prior Learning (RPL) and Qalifications, Open Programmes and In-Company Programmes.  Click here for Policy
Privacy Notice & Student Declaration The Privacy Notice and Student Declaration is a statement acknowledged by a student to indicate awareness that personal information collected from the student may be used together with training activity information. The privacy statement lists the ways information about the student is held, used, disclosed and managed

How do I get started?

For more information about how 3CM canl help you with THE BIG SHIFT or to discuss how we can help you or the people you depend on.

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Learning Strategy

Transference of LearningDeveloping a High Performance Culture

Our courses are highly participative workshops and project forums in the true sense.  You'll have an opportunity to explore issues and practice skills during individual and group activities (Action Learning).  We believe that the most beneficial elements of our workshops are your opportunities to perform the new skills and receive feedback (not only from the facilitator, but from your peers as well).

We use “Action learning”, as a process in which groups of learners collaborate to solve actual workplace problems. In this way, organisations benefit from gaining solutions to critical challenges and participants benefit by learning from their experiences.

We follow a quick pace in our workshops so expect a high-content, high-involvement, high-energy programme.  We'll use checklists, handouts, questionnaires, learning guides, worksheets and workbooks, and samples of templates to provide you with tangible guidance in developing new skills.  Numerous tips and techniques are contained in the course materials and reinforced during exercises.  The focus and efficiency you gain from the workshop will reduce your extra workload.

To summarise – our approach is to do it rather than talk about it.

Learning Methodologies

Assessment Centre - Diagnostics Tools

  • DiSC® Psychometric Behavioural Assessments
  • EBW Business EQ Assessments
  • P8 Organisation Culture Assessments
  • TIA Trust Inside Teams Assessments
  • The 5 Behaviours of Cohesive Team Assessment
  • Competency Based Assessments
  • Learning Style Assessment

Learning Delivery

  • Facilitated sessions by high callibre practitioners
  • Case studies that are relevant, practical and applied
  • Guided discussion, rather then theory and textbook
  • Syndicate work, collaborative and applicable to real workplace situations
  • Workplace projects linked to strategic and operational imperatives

Support for Blended Learning

  • Learning Resources (including high quality 3CM designed templates and handouts)
  • Learner Workbooks and Worksheets
  • eLearning (flexible and blended approach)
  • Webinars
  • Coaching (3CM’s coaching can increase transference of learning from 20% to 88%)
  • Formative and summative assessments

Your Guarantee of Quality

Since 1991, 3CM have met stringent AQTF requirements; programmes are covered by a 100% satisfaction guarantee. If we fail to meet your expectations, contact us and we will negotiate corrective action.



eLearning available

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Units of Competency

  • [BSBLDR502]: Lead and manage effective workplace relationships (Core)
  • [BSBLDR511]: Develop and use emotional intelligence (Core)
  • [BSBMGT517]: Manage operational plan (Core)
  • [BSBWOR502]: Lead and manage team effectiveness (Core)
  • [BSBLDR513]: Communicate with influence
  • [BSBMGT502]: Manage people performance
  • [BSBMGT516]: Facilitate continuous improvement
  • [BSBPMG522]: Undertake project work
  • [BSBRSK501]: Manage risk
  • [BSBWHS501]: Ensure a safe workplace
  • [BSBINN601]: Lead and manage organisational change
  • [BSBMGT605]: Provide leadership across the organisation
  • [BSBWOR502]: Lead and manage team effectiveness

Customised InCompany Learning

We can customise individual workshops, a combination of workshops, or one of our certification programs to give you a relevant and applied methodology. Tailored or fully customised to meet your specific workforce development needs.

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“It met and exceeded all my expectations… has produced not only top line growth, but the focus and growth on our bottom line…a fantastic program, even after all these years I am still learning.”

Steve Young Lets Talk Communication

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