Mentoring in the Workplace

"The best way to predict the future is to create it and the best time to create it is right now...this very moment!" - Peter Drucker

MENTORING...what is mentoring?

"Mentoring is to support and encourage people to manage their own learning in order that they may maximize their potential, develop their skills, improve their performance and become the person they want to be."
Eric Parsloe, The Oxford School of Coaching & Mentoring

Mentoring is a powerful personal development and empowerment tool. It is an effective way of helping people to progress in their careers and is becoming increasing popular as its potential is realised. It is a partnership between two people (mentor and mentee) normally working in a similar field or sharing similar experiences. It is a helpful relationship based upon mutual trust and respect.
A mentor is a guide who can help the mentee to find the right direction and who can help them to develop solutions to career issues. Mentors rely upon having had similar experiences to gain an empathy with the mentee and an understanding of their issues. Mentoring provides the mentee with an opportunity to think about career options and progress.
A mentor should help the mentee to believe in herself and boost her confidence. A mentor should ask questions and challenge, while providing guidance and encouragement. Mentoring allows the mentee to explore new ideas in confidence. It is a chance to look more closely at yourself, your issues, opportunities and what you want in life. Mentoring is about becoming more self aware, taking responsibility for your life and directing your life in the direction you decide, rather than leaving it to chance.


Research across 378 companies on why they offer mentoring programs to develop the leadership abilities of managers, executives and employees showing the following:

  • Improve leadership/managerial skills – 71%
  • Develop new leaders – 66%
  • Enhance career development – 62%
  • Fast track high-potential individuals – 49%
  • Promote diversity – 48%
  • Improve technical knowledge – 30%


With the development of organisations that are “learning organisations” and people who are committed to lifelong leaning packages and the increased and changing information and knowledge that is available, the role of the mentor in workplaces is taking on significant importance.  The mentor is a vital link in the development of continual learning within organisations.  This course has been designed to provide mentors with the awareness of what mentorship encompasses and the skills and knowledge required becoming effective mentors.

Learning objectives

Unit Name Content Learning Outcomes

Mentoring in the workplace

Communication styles

Behavioural styles

Coaching vs. Mentoring

Developing a SMARTT mentoring plan based on the GROW model

Facilitating mentoring relationship based on trust

Monitoring mentoring relationship based and analysing obstacles and roadblocks

Evaluating the effectiveness of mentoring based  on feedback

Identifying the difference in communication and behavioral styles

Identifying the requirements of a mentor

Developing a strategy and plan for the mentoring partnership

Preparing for a mentoring session

Facilitating a mentoring session

Using appropriate communication skills to identify concerns or issues of mentees

Monitoring the mentoring relationship

Evaluating the effectiveness of the mentoring partnership

Who will benefit from this course

Senior Managers, Line Managers, Frontline Managers, Supervisors, Training Specialists, Team Leaders and other prospective mentors who have a responsibility for developing their staff.  People who need to be more fully aware of what is involved in mentorship and would like to put it into effective use in the workplace.  People who have a role of supporting other staff in their development or their career.

Workshop design

The conduct of this workshop is of a very high participative process based on POWER and RELEVANCE.  George Sawiris and his team have extensive experience, as both trainers and practicing managers, that gives them a clear understanding of the challenges faced by leaders in the workplace.  Their broad experience, educational background, finely tuned teaching skills and delivery in clear and simple language, combine to make this workshop a fascinating and rewarding learning experience.

Features and benefits of the workshop

Features & Benefits
Features of the Workshop Benefits of the Workshop

Pre-workshop planning and reading

Completing the online psychometric assessment activity

Experienced and qualified facilitators model the skills, knowledge and attitudes involved in delivering this workshop

Participants acquire their learning through an active learning process

Focus on learning, through guided discussion, learner practice and feedback

All learning is work relevant

Learning evaluation of skills and knowledge acquired

Post-workshop activities and follow through.

Learn how to identify the key attributes of a good mentor

Self-assessment of mentoring skills

Building effective communication skills required for mentoring

Skills to manage the productivity of your team by the effective use of mentors

Skills to develop and retain high-potentials

Building effective leadership in the workplace

Building an effective Cultural Operating System

Course enrolment

To enrol in this course please CONTACT US for an enrolment form or call the 3CM team on 1300 159 000 for more information.

Employability skills

Employability Skills are embedded in the training and assessment of national training package qualifications. Information on the Employability Skills relevant to your qualification can be obtained by visiting this website and keying in the national code for the qualification:


There are no prerequisite requirements for individual units.

1300 159 000

Learning Strategy

Transference of LearningDeveloping a High Performance Culture

Our courses are highly participative workshops and project forums in the true sense.  You'll have an opportunity to explore issues and practice skills during individual and group activities (Action Learning).  We believe that the most beneficial elements of our workshops are your opportunities to perform the new skills and receive feedback (not only from the facilitator, but from your peers as well).

We use “Action learning”, as a process in which groups of learners collaborate to solve actual workplace problems. In this way, organisations benefit from gaining solutions to critical challenges and participants benefit by learning from their experiences.

We follow a quick pace in our workshops so expect a high-content, high-involvement, high-energy programme.  We'll use checklists, handouts, questionnaires, learning guides, worksheets and workbooks, and samples of templates to provide you with tangible guidance in developing new skills.  Numerous tips and techniques are contained in the course materials and reinforced during exercises.  The focus and efficiency you gain from the workshop will reduce your extra workload.

To summarise – our approach is to do it rather than talk about it.

Learning Methodologies

Assessment Centre - Diagnostics Tools

  • DiSC® Psychometric Behavioural Assessments
  • EBW Business EQ Assessments
  • P8 Organisation Culture Assessments
  • TIA Trust Inside Teams Assessments
  • The 5 Behaviours of Cohesive Team Assessment
  • Competency Based Assessments
  • Learning Style Assessment

Learning Delivery

  • Facilitated sessions by high callibre practitioners
  • Case studies that are relevant, practical and applied
  • Guided discussion, rather then theory and textbook
  • Syndicate work, collaborative and applicable to real workplace situations
  • Workplace projects linked to strategic and operational imperatives

Support for Blended Learning

  • Learning Resources (including high quality 3CM designed templates and handouts)
  • Learner Workbooks and Worksheets
  • eLearning (flexible and blended approach)
  • Webinars
  • Coaching (3CM’s coaching can increase transference of learning from 20% to 88%)
  • Formative and summative assessments

Your Guarantee of Quality

Since 1991, 3CM have met stringent AQTF requirements; programmes are covered by a 100% satisfaction guarantee. If we fail to meet your expectations, contact us and we will negotiate corrective action.


1 Day

eLearning available

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Units of Competency

  • [TAEDEL404]: Mentor in the workplace

Customised InCompany Learning

We can customise individual workshops, a combination of workshops, or one of our certification programs to give you a relevant and applied methodology. Tailored or fully customised to meet your specific workforce development needs.

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If you were only going to invest in a single training provider in your entire career then 3CM should be it!

Dwayne Huxley ex Rio Tinto Iron Ore

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