Mix ‘n’ Match Professional Development

Mix ‘n’ Match Modules for customised in-house professional development

Totally flexible training at a totally attractive price. Select up to four modules of competency from any of the following mix and match lists to create your own customised one-day in-house professional development course for up to 8 delegates.

3CM Group has over 22 years experience in designing and delivering high quality learning and development. We have used our extensive knowledge and resources to design a series of PD modules that you can use to create your own customised in-house professional development forum. 

There are many modules to choose from, each one focused on a key subject area and includes specific exercises developed by 3CM to build skills as well as knowledge and attitude.

For ease of use, the modules are divided into management, business skills, safety leadership, people development, communication and executive development modules. Select all the training from one focused discipline or choose modules from across different areas if that will better meet your training needs:

1. Management Modules

1. Role & Responsibilities – Why managers manage and key responsibilities
2. Moving into Management – Common problems and how to avoid them
3. Better Delegation – Making delegation work by avoiding the pitfalls
4. Motivating Your Employees – The theory and practical application of motivational techniques
5. Decision Making Techniques – The 7 steps and some decision making tools explained
6. Giving Effective Feedback – The do’s & don’ts of giving constructive & developmental feedback
7. Leading Meetings – The what and how of being a meeting leader
8. Management Styles – Understanding, assessing and adapting your style
9. Managing by Objectives – How to set objectives and achieve results
10. Mentoring in the Workplace
11. Coaching in the Workplace
12. Training on the Job – Keys to designing and delivering work-based training
13. Interview Techniques – How to prepare for and run an interview
14. Discipline Interviews – Understand the disciplinary process
15. Counselling Skills – How to counsel staff
16. Appraisal Interviews – Successful performance review
17. Essential Leadership Skills – The styles and models
18. Performance Management I
19. Performance Management II
20. Managing Change I – Acting with urgency and developing a guiding coalition
21. Managing Change II – Developing a change vision and communicating the vision buy-in
22. Managing Change III – Empowering broad-based action and generating short-term wins
23. Managing Change IV - Don’t let up and making change stick

2. Business Skills Modules

1. Self Management – Organisational techniques to improve your use of time
2. Managing Workplace Priorities
3. Stress Management – Causes, symptoms and stress management techniques
4. Golden Rules of Customer Service – The 7 standards and how to apply them
5. Dealing and Resolving Customer Complaints
6. Designing a Complaint Handling System
7. Improving teamwork – A practical team building session to improve teamwork
8. Building Self Confidence – Overcoming doubts and fears
9. Successful Proposals – How to structure a winning proposal
10. The Art of Positive Thinking – PMA techniques to improve personal performance
11. Presentation Skills 1. - Preparing a Presentation
12. Presentation Skills 2. - Conquering nerves and getting started
13. Presentation Skills 3. – Understanding the audience: dealing with questions and interruptions
14. Presentation Skills 4 – Speaking off the cuff
15. Financial Awareness 1. – Understanding business funding
16. Financial Awareness 2. – Making sense of the P&L account
17. Financial Awareness 3. – What the Balance Sheet tells us
18. Financial Awareness 4. – The essentials of Management Accounts

3. Safety Leadership Modules

1. Roles & Responsibilities – Your duty of care and OHS obligations
2. Safety Leadership – Role modelling safety in and out of work
3. Safety Communications – Is your messages getting through
4. Active involvement in Safety – Participation at all levels
5. Incident Reporting – Quality or Quantity
6. Incident Investigation – Techniques to identify the cause and effect
7. Risk Context –Who, What, When, Why, Where & How?
8. Hazard Identification – A systematic approach
9. Risk Analysis – The real application of Consequence and Likelihood
10. Risk Evaluation – Compare and Prioritise
11. Treating Risks – Effective, efficient and business enabling
12. Basic Risk Management – An introduction to the risk management process

People Development Modules

1. How to Manage Training
2. How to Understand the Training Function
3. How to Work with Adult Learners
4. How to Design a Training Programme
5. How to use the Experiential Learning Cycle
6. How to Plan & Present a Knowledge Session
7. How to Plan, Present an Induction Programme
8. How to Plan, Prepare & Deliver a Spoken Presentation
9. How to Prepare a Portfolio of Evidence
10. How to Review Training
11. How to Design Assessment
12. How to Validate Assessment

Communication Modules

1. Communication Skills 1. – Communication styles, which is yours…
2. Communication Skills 2. – Questioning skills
3. Communication Skills 3. – Giving crystal clear instructions
4. Communication Skills 4. - Active listening
5. Dealing with Conflict
6. Dealing with Difficult People
7. Essentials of Telephone Techniques
8. Email Etiquette – Communicating clearly via email
9. Taking Responsibility
10. How to Improve your Business Meetings I – six secrets
11. How to Improve your Business Meetings II – six secrets
12. Group Problem Solving Techniques I & II

Executive Development Modules

The proven DiSC system, a popular program in the U.S. is now available through 3CM. Two modules are available for the Mix 'n' Match programme.

  1. DiSC® Profiles and Training
  2. DiSC® Behavioural Style Profile System


Your office is a hodgepodge of different personalities. Everybody has their own way of doing things. Some people are fast-paced decision makers who strive for immediate results. Others are steady team players characterised by patience and excellent listening skills. And others still are detail oriented and strong in analytical thinking.

With the DiSC® System, participants learn how differences in behavioral styles can complement rather than detract. Through interactive exercises, participants will see firsthand how a successful team is made up of players who bring different advantages to the table.

We employ the DiSC® system in a number of ways to give your employees better self-understanding, and better understanding of co-workers.

DiSC® Learning can be utilised in the following applications:

  • Coaching
  • Behavioural Styles: Understanding Self and Other
  • Leadership and Supervisory Skills
  • Customer Service
  • Conflict Resolution
  • Teambuilding

Terms and conditions apply to the Mix 'n' Match Programme