The New Manager Experience

THE NEW MANAGER...getting control of the management and leadership fundamentals

pending Accreditation

  • Blended Learning

  • 2 Days of face-to-face experiential learning

  • 3 month of workplace learning experience

  • Typically up to 6 months learning journey

  • Can lead to a Diploma of Leadership and Management


The increased pace of life in the workplace and home is placing mounting pressure on New Managers. To thrive in this environment, it is important to recognise two important issues: 

  1. What is the real priority in your work life that requires altering your attitudes and thinking patterns?

  2. What is the key component in your effective performance management skill set?

This practical and applied programme aims to equip participants with the skills and knowledge necessary to face choosing and setting priorities head-on, set realistic goals and targets, organise work activities and achieve work life balance whilst meeting agreed goals and expectations.

To this end, managing the performance of others is an ongoing cycle of planning with people what they are doing, what they are to achieve, helping them with their day-to-day activities, reviewing their performance and collaboratively helping them to meet required outcomes as well as ensuring they develop their skills and knowledge.

The key component in effective performance management is communication. Communication between all levels of responsibilities is required for people to identify how their role fits into the organisation’s direction and business imperatives. Using the case study of Southwest airlines plus others, this program challenges participants to make managing performance beneficial to both employer and employee.

Note: This programme does not cover creating performance review processes or systems.

Who will benefit

New managers who have responsibility to manage the performance of the people who report to them directly and those who are part of the leadership team, including frontline managers, supervisors and team leaders responsible for leading teams through to business unit and divisional managers.

3CM premium learning support

As a Premium Programme the learning is supported throughout the duration with...
  • Pre workshop learning begins two weeks prior to start date with access to the eLearning Management System throughout the programme.
  • 2 full days of experiential learning workshops to develop by applying the five stage learning cycle and monitor progress.
  • It continues with additional support to monitor progress with four by 1 hour webinars or individual and/or group coaching throughout the programme.

Learning outcomes

  • Plan and meet work goals
  • Manage work priorities and performance
  • Manage professional development
  • Showing leadership
  • Identify good performance of individuals and teams
  • Address the performance related issues of individuals
  • Build and support commitment within the team.

Learning topics

  • Managing self, others and tasks
  • Goal setting
  • Create a priority setting process
  • Identify your professional development needs
  • Model high standards of management performance and behaviour
  • Enhance organisations image
  • Make informed decisions
  • Performance management approaches
  • Providing feedback to team members
  • Monitor and review individual performance
  • Identify performance standards and indications of success
  • Manage under-performance of individuals.

Nationally recognised course

Yes, this course can be linked to Diploma of Leadership and Management and additional fee applies for the option of assessment (4 x units of competency)

Requirements to receive the qualification

By successfully completing the face-to-face workshop and assessment requirements of the units of competence from the Diploma of Leadership and Management, or apply for Recognition of Prior Learning (RPL). Participants can achieve the nationally recognised qualification with either or combination of both approaches.  RPL is a process that enables those who are interested in gaining the qualification to be granted exemption from some or all of the training programmes.

1300 159 000

Learning Strategy

Transference of LearningDeveloping a High Performance Culture

Our courses are highly participative workshops and project forums in the true sense.  You'll have an opportunity to explore issues and practice skills during individual and group activities (Action Learning).  We believe that the most beneficial elements of our workshops are your opportunities to perform the new skills and receive feedback (not only from the facilitator, but from your peers as well).

We use “Action learning”, as a process in which groups of learners collaborate to solve actual workplace problems. In this way, organisations benefit from gaining solutions to critical challenges and participants benefit by learning from their experiences.

We follow a quick pace in our workshops so expect a high-content, high-involvement, high-energy programme.  We'll use checklists, handouts, questionnaires, learning guides, worksheets and workbooks, and samples of templates to provide you with tangible guidance in developing new skills.  Numerous tips and techniques are contained in the course materials and reinforced during exercises.  The focus and efficiency you gain from the workshop will reduce your extra workload.

To summarise – our approach is to do it rather than talk about it.

Learning Methodologies

Assessment Centre - Diagnostics Tools

  • DiSC® Psychometric Behavioural Assessments
  • EBW Business EQ Assessments
  • P8 Organisation Culture Assessments
  • TIA Trust Inside Teams Assessments
  • The 5 Behaviours of Cohesive Team Assessment
  • Competency Based Assessments
  • Learning Style Assessment

Learning Delivery

  • Facilitated sessions by high callibre practitioners
  • Case studies that are relevant, practical and applied
  • Guided discussion, rather then theory and textbook
  • Syndicate work, collaborative and applicable to real workplace situations
  • Workplace projects linked to strategic and operational imperatives

Support for Blended Learning

  • Learning Resources (including high quality 3CM designed templates and handouts)
  • Learner Workbooks and Worksheets
  • eLearning (flexible and blended approach)
  • Webinars
  • Coaching (3CM’s coaching can increase transference of learning from 20% to 88%)
  • Formative and summative assessments

Your Guarantee of Quality

Since 1991, 3CM have met stringent AQTF requirements; programmes are covered by a 100% satisfaction guarantee. If we fail to meet your expectations, contact us and we will negotiate corrective action.


3 Days

eLearning available

Make an enquiry


Ask us about this course…


Units of Competency

  • [BSBWOR501]: Manage personal work priorities and professional development
  • [BSBWOR502]: Lead and manage team effectiveness
  • [BSBMGT502]: Manage people performance
  • [BSBMGT517]: Manage operational plan

Customised InCompany Learning

We can customise individual workshops, a combination of workshops, or one of our certification programs to give you a relevant and applied methodology. Tailored or fully customised to meet your specific workforce development needs.

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I'm glad I have done this course. I would recommend junior managers to do this course.

Phillip Department of Defence

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