The New Supervisor Experience

The New Supervisor...getting control of the new role

People already have the knowledge and skill to perform in their area of expertise.  That’s probably why they got promoted in the first place.  But being a supervisor demands a new type of skill.

That’s exactly why we designed this course: to provide new or potential supervisors with practical tips, techniques and solutions needed for success without incurring the hard knocks that come with trial and error or are ‘thrown to the wolves’.

This two-day course identifies the relationships between worker and supervisor.  It also shows the key ingredients of leadership, motivation, effective teams and how to efficiently galvanise the tasks, teams and individuals to achieve planned objectives.

Who will benefit

New, current or potential supervisors, team leaders or leading hands who need to develop an understanding of the key elements of the role. The programme is also beneficial for others without formal supervisory training or who are aspiring to the next level of a nationally recognised training or fulfills acting role.

Learning objectives

Unit Name Learning Content Learning Outcomes

Workplace Leadership

  • Why leadership is an essential ingredient in a modern organisation
  • High impact decision making
  • Management vs leadership
  • Leadership case studies
  • Building trust and integrity
  • Communicating expectations with a crystal clear message

How to model high standards of leadership

How to lead and manage to the organisation's vision and standards

How to make informed decisions by gathering relavant information based on facts and communicate with the team

How to make the leap from worker to supervisor

Operational Plans

  • The purpose of planning
  • How operational plans work
  • Case studies on actual operational plan
  • Managing resources
  • Evaluating performance

How to implement an operational plan

How to manage operational resources

How to effectively delegate

How to monitor and review operational performance

Team Effectiveness

  • Establishing team purpose, goals and objectives
  • The consultation process with team members
  • Supporting the team and individuals to meet expected outcomes
  • Establishing standards of performance
  • Communicating expectations, roles and responsibilities
  • Encouraging team members to accept responsibilities for their tasks
  • Fostering a team culture
  • Providing crucial feedback
  • Reward vs Recognition
  • Leadership styles and factors that impact on influence
  • Communicating information and unresoved issues between management and the team.

How to achieve planned outcomes

How to develop team cohesion

How to create and build a champion team environment

How to participate in and facilitate work teams

How to liaise with management

Qualification Pathway

These units provide credit towards a number of qualifications including the BSB42015 Certificate IV in Leadership and Management.

Call a 3CM Learning Advisor today on 1300 159 000

Learning Strategy

Transference of LearningDeveloping a High Performance Culture

Our courses are highly participative workshops and project forums in the true sense.  You'll have an opportunity to explore issues and practice skills during individual and group activities (Action Learning).  We believe that the most beneficial elements of our workshops are your opportunities to perform the new skills and receive feedback (not only from the facilitator, but from your peers as well).

We use “Action learning”, as a process in which groups of learners collaborate to solve actual workplace problems. In this way, organisations benefit from gaining solutions to critical challenges and participants benefit by learning from their experiences.

We follow a quick pace in our workshops so expect a high-content, high-involvement, high-energy programme.  We'll use checklists, handouts, questionnaires, learning guides, worksheets and workbooks, and samples of templates to provide you with tangible guidance in developing new skills.  Numerous tips and techniques are contained in the course materials and reinforced during exercises.  The focus and efficiency you gain from the workshop will reduce your extra workload.

To summarise – our approach is to do it rather than talk about it.

Learning Methodologies

Assessment Centre - Diagnostics Tools

  • DiSC® Psychometric Behavioural Assessments
  • EBW Business EQ Assessments
  • P8 Organisation Culture Assessments
  • TIA Trust Inside Teams Assessments
  • The 5 Behaviours of Cohesive Team Assessment
  • Competency Based Assessments
  • Learning Style Assessment

Learning Delivery

  • Facilitated sessions by high callibre practitioners
  • Case studies that are relevant, practical and applied
  • Guided discussion, rather then theory and textbook
  • Syndicate work, collaborative and applicable to real workplace situations
  • Workplace projects linked to strategic and operational imperatives

Support for Blended Learning

  • Learning Resources (including high quality 3CM designed templates and handouts)
  • Learner Workbooks and Worksheets
  • eLearning (flexible and blended approach)
  • Webinars
  • Coaching (3CM’s coaching can increase transference of learning from 20% to 88%)
  • Formative and summative assessments

Your Guarantee of Quality

Since 1991, 3CM have met stringent AQTF requirements; programmes are covered by a 100% satisfaction guarantee. If we fail to meet your expectations, contact us and we will negotiate corrective action.


3 Days

eLearning available

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Ask us about this course…


Units of Competency

  • [BSBMGT401]: Show leadership in the workplace
  • [BSBMGT402]: Implement operational plan
  • [BSBLDR403]: Lead team effectiveness

Customised InCompany Learning

We can customise individual workshops, a combination of workshops, or one of our certification programs to give you a relevant and applied methodology. Tailored or fully customised to meet your specific workforce development needs.

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I'm glad I have done this course. I would recommend junior managers to do this course.

Phillip Department of Defence

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