Certificate IV in Leadership and Management


"In the end, people are persuaded not by what you said, but by what they understand." - John C. Maxwell

  • 70-20-10 Blended Learning

  • 12 Days of face-to-face experiential learning

  • 10 Individual coaching sessions, working with and observing role models

  • 9 month of real life on-the-job experiences

  • Learning support throughout the learning programme

  • Typically 12 to 24 months learning journey

  • Leading to a Certificate IV in Leadership and Management


The Certificate IV qualifies individuals who apply broad range of specialised knowledge and skills in varied contexts to undertake skilled work and as pathway for further learning.


This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.

As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team.

They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.

This course will benefit

  • Existing managers, supervisors, team leaders, or specialist personnel who perform a team or business unit leadership role within their area of expertise.
  • Junior line managers.
  • Newly appointed supervisors.
  • Workers aspiring to become supervisors, especially those whose learning style is best met through ‘hands-on’ learning.

3CM premium learning support

As a Premium Programme the learning is supported throughout the duration with...
  • Pre workshop learning begins two weeks prior to start date with access to the eLearning Management System throughout the programme.
  • 12 full days of experiential learning workshops to develop by applying the five stage learning cycle and monitor progress.
  • It continues with additional support to monitor progress with four by 1 hour webinars or individual and/or group coaching throughout the programme.

Learning structure

Certificate IV in Leadership and Management - BSB42015
Key Course Functionality Workshop Duration Management Coaching


  • Communicate effectively as a workplace leader, including the context, choosing methods of communication to suit the audience, and following up.
  • Use leadership to promote team cohesion, including motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.
  • Plan and supervise the performance of the team and develop team cohesion.
 3 Days Group and/or Individual Options


  • Managers have a strong influence on the work culture, values and ethics of the teams they supervise. As such it is important that frontline mangers model good practice, professionalism and confidently represent their organisation.
  • The skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, planning and acquiring resources and providing reports on performance as required.
  • It applies to individuals who plan activities to achieve the measurable, stated objectives of the team and the organisation. At this level work will normally be carried out within routine and non-routine methods and procedures which require planning, evaluation, leadership and guidance of others.
 3 Days Group and/or Individual Options


  • Implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area to meet legislative requirements.
  • Identify risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the role.
 2 Days Group and/or Individual Options


Prepare, deliver and review a presentation to a target audience for a range of purposes, such as marketing, training and promotions.

Be clear and solely responsible for the management and leadership of a complex project, either as an employee of an organisation or as an external consultant.

 2 Days Group and/or Individual Options


  • Establish and develop a professional mentoring relationship with a learner. It includes establishing the need for mentoring, developing a mentoring plan/framework, facilitating and monitoring the mentoring relationship, and evaluating the effectiveness of mentoring.
  • Determining individual and team development needs and to facilitate the development of the workgroup is also part of the programme.
 2 Days Group and/or Individual Options
Optional elective units for consideration
Field Units of Competency Workshop

Customer Service

  • BSBCUS402 - Address customer needs (Elective)
1 Day

Self Management

  • BSBWOR404 - Develop work priorities (Elective)
1 Day

Learning approach...its a process not an event

the power of ONE - to - ONE...the power of options

A variety of learning approaches are used to reflect the diversity of participants and linked to our consultants subject matter expertise for the most engaging methodology to the adult learning principles.

3CM's Experiential Learning Cycle

3CM utilised Kolb's experiential learning style theory to develop its own model and is typically represented by a five stage learning cycle in which the learner 'touches all the bases':

Experiencing Publishing Processing Generalising Applying
Learning from a 'doing' a relevant and engaging activity Learning from sharing reactions and observations with other participants Learning from examining that activity critically and discussing patterns, dynamics with other participants Learning from useful insight that could be used outside the activity setting Learning by applying the insights to work by determining how it could be used in actual situations.

Assessment requirement

It is important to note that 3CM adopts a number of assessments instruments that are designed to best suit your course and the knowledge and skills that is required to be demonstrated by each participant. All assessments are identified clearly in our Student's Course Handbook which are provided to students upon enrolment. The Learner Guides provides details on the timing and style of assessment. It is important to note that participants need to demonstrate competency through each of the prescribed assessment items throughout your time enrolled in the course. In general the following assessment items apply for this course.

  • Self Evaluation
  • Third Party Validation Reports
  • Work-based Projects (linked to business imperatives)
  • Practical Demonstrations and/or Observations
  • Knowledge Evaluation Questions
  • Case Studies and Scenarios
  • Workplace Documents
  • Check points

Pre requisites

There are no entry requirements for the Certificate IV in Leadership and Management qualification.

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

As existing qualification from the (BSB) Business Services Training Package at Certificate III level


with vocational experience in a supervisory role but no formal qualification.

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification

After achieving this qualification candidates may undertake:

the BSB51918 Diploma of Leadership and Management.

Requirements to receive this national qualification

The Certificate IV in Leadership and Management qualification requires participants to successfully complete 4 core units plus 8 elective units.

By successfully completing the face-to-face workshops and assessment requirements of the Certificate IV in Leadership and Management Programme, or apply for Recognition of Prior Learning (RPL). Participants can achieve the nationally recognised qualification with either or combination of both approaches.  RPL is a process that enables those who are interested in gaining the qualification to be granted exemption from some or all of the training programmes.

Recognition of Prior Learning (RPL)

RPL is a process that enables those who are interested in gaining the qualification to be granted exemption from some or all of the training programmes.

Government Funding

Sources of Government Funding
Government Funding Opportunities
Your organisation may qualify for a variety of Federal or State Funding opportunties and incentives which in some cases, can mean that the training can be cash flow neutral, or positive when looked at holistically.  (Please note conditions and eligibility criteria apply to all Government Funding)

Unique Student Identifier

Unique Student Identifier (USI)
Unique Student Identifier (USI)

Mandatory from 1 January 2015, all students undertaking any Nationally Recognised Training in Australia will need to have a Unique Student Identifier (USI). Once you obtained your USI, you can use it throughout your life, to keep a centralized online record of all your Nationally Recognised Training. Whether you’re studying at a public or a private training organisation, completing a certificate, diploma or even an advanced diploma course, apprenticeships or skill set course…you’ll need a USI.

3CM is legally bound not to issue qualifications or statements of attainment till you obtain the USI and in turn verified by us.

It's easy...follow this link to 6 simple steps

3CM Policies

Policies & Procedures
Policy Overview

Complaints & Grievances

This policy applies to all complainants including current, prospective and existing students; client organisations, industry representatives, employers, all 3CM staff and contractors, and any other stakeholders. Click here for Policy

Assessment, Moderation & Appeal

This policy ensures students’ progress and achievement against defined outcomes are assessed by trainers who collect, judge and record evidence of such progress and achievement. Click here for Policy

How do I get started?

For more information about how 3CM canl help you with THE BIG SHIFT or to discuss how we can help you or the people you depend on.

Its your move...

 Click here to Contact Us today or phone 1300 159 000

Learning Strategy

Transference of LearningDeveloping a High Performance Culture

Our courses are highly participative workshops and project forums in the true sense.  You'll have an opportunity to explore issues and practice skills during individual and group activities (Action Learning).  We believe that the most beneficial elements of our workshops are your opportunities to perform the new skills and receive feedback (not only from the facilitator, but from your peers as well).

We use “Action learning”, as a process in which groups of learners collaborate to solve actual workplace problems. In this way, organisations benefit from gaining solutions to critical challenges and participants benefit by learning from their experiences.

We follow a quick pace in our workshops so expect a high-content, high-involvement, high-energy programme.  We'll use checklists, handouts, questionnaires, learning guides, worksheets and workbooks, and samples of templates to provide you with tangible guidance in developing new skills.  Numerous tips and techniques are contained in the course materials and reinforced during exercises.  The focus and efficiency you gain from the workshop will reduce your extra workload.

To summarise – our approach is to do it rather than talk about it.

Learning Methodologies

Assessment Centre - Diagnostics Tools

  • DiSC® Psychometric Behavioural Assessments
  • EBW Business EQ Assessments
  • P8 Organisation Culture Assessments
  • TIA Trust Inside Teams Assessments
  • The 5 Behaviours of Cohesive Team Assessment
  • Competency Based Assessments
  • Learning Style Assessment

Learning Delivery

  • Facilitated sessions by high callibre practitioners
  • Case studies that are relevant, practical and applied
  • Guided discussion, rather then theory and textbook
  • Syndicate work, collaborative and applicable to real workplace situations
  • Workplace projects linked to strategic and operational imperatives

Support for Blended Learning

  • Learning Resources (including high quality 3CM designed templates and handouts)
  • Learner Workbooks and Worksheets
  • eLearning (flexible and blended approach)
  • Webinars
  • Coaching (3CM’s coaching can increase transference of learning from 20% to 88%)
  • Formative and summative assessments

Your Guarantee of Quality

Since 1991, 3CM have met stringent AQTF requirements; programmes are covered by a 100% satisfaction guarantee. If we fail to meet your expectations, contact us and we will negotiate corrective action.



eLearning available

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Units of Competency

  • [BSBLDR401]: Communicate effectively as a workplace leader (Core)
  • [BSBLDR402]: Lead effective workplace relationships (Core)
  • [BSBLDR403]: Lead team effectiveness (Core)
  • [BSBMGT402]: Implement operational plan (Core)
  • [BSBMGT403]: Implement continuous improvement
  • [BSBRSK401]: Identify risk and risk management processes
  • [BSBWHS401]: Implement and monitor WHS policies, procedures and programs to meet legislative requirements
  • [BSBWOR404]: Develop work priorities
  • [TAEDEL404]: Mentor in the workplace
  • [BSBCMM401]: Make a presentation
  • [BSBCUS402]: Address customer needs
  • [BSBLED401]: Develop teams and individuals
  • [BSBMGT401]: Show leadership in the workplace
  • [BSBPMG522]: Undertake project work
  • [BSBADM502]: Manage meetings

Customised InCompany Learning

We can customise individual workshops, a combination of workshops, or one of our certification programs to give you a relevant and applied methodology. Tailored or fully customised to meet your specific workforce development needs.

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'The 3CM Cert 4 in FLM is a comprehensive course that greatly assists in building management and leadership skills

Doug Stephenson Consolidated Minerals

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